Help & FAQ
FREQUENTLY ASKED QUESTIONS
No, you can make purchases as a guest. You will receive an order confirmation email with the details of your order. However, if you do not make an account you will not have access to the My Account section of Walnut Artisan Gallery.
By opening an account, you will have complete control of your shopping experience with Walnut Artisan Gallery. You will have the opportunity to review and make changes to your account information and manage your address book, which will allow you to send your order to someone else. By signing in, you will be able to view the status of your current orders and see your order history.
To create an account, click the My Account icon (head and shoulders) in the upper right on the Home page, fill in the required information, and then click Register. You will receive a confirmation email soon after. If you do not receive and email please check your spam folder.
Simply go to My Account and click on Account Details. There you can change any of your account details including your current password.
To retrieve your password, please click on the My Account icon (head and shoulders), then click “Lost Your Password?”. Simply input the email address you used to register into the field and click “Reset Password”. A temporary password will be sent to your email so that you are able to log in and you can then change your password to whatever you prefer in your account settings. If you do not receive the reset password email, please check your spam folder.
Yes, go to the My Account page and click Orders and you can view items purchased and items being delivered.
You can subscribe to my newsletter by entering your email address at the bottom of my website.
To unsubscribe from the newsletter, you can use the “Unsubscribe” option on any marketing email.
I only accept Paypal in my store. When you make your purchase you will be able to use your Visa, Debit, or other major card through Paypal. You do not need to have a Paypal account to make a purchase. Unfortunately, I do not accept cash, checks, money orders, or Country Road and Trenery Gift Cards.
To make an order, you must first select an item and input all applicable personalization options. Then you can click “Add to Cart” and check out by clicking the Cart icon in the upper right of the page and selecting “Checkout”. You can then enter your payment information if you are paying as a guest or log into your account to complete the transaction.
After ordering, you will promptly see an order confirmation page notifying you that your order has been successful. After the order has been processed in my database and engraved, your package will leave my workshop and be shipped to you. I will then send you an email with your tracking number for your convenience.
I provide an electronic receipt sent to the email registered to your account. If you purchase as a guest an email will be sent to the email address you input at checkout. I do not include receipts inside the package as my products are often ordered as gifts.
The delivery fees are based on the destination of shipments and the dimensions of the product(s). Shipping fees are calculated at checkout. I do not make any profit off of shipping costs.
My processing time is 3-6 business days subject to the current volume, and delivery time is subject to the courier service but is usually between 3-5 days. I cannot guarantee an arrival date in case there are any delays once the package has left my facility and is in the care of the shipping company.
Please note that due to the COVID-19 pandemic, your order may be delayed.
I inspect all items before shipping. However, if you receive a damaged or defective product, please contact me within five days of receiving your order. You must notify me as soon as possible so that I can file a claim with the shipping provider. The time limit to file a claim with the shipping company is only five business days after you receive your shipment. After you’ve contacted me, I will file a claim with the shipping company and keep you updated on the status of the claim. Do not throw away any of the original packaging. Once the claim is approved, I will make and ship you a new product at no cost to you.
If you receive an item that has an incorrect engraving or is the wrong wood color or type, please double-check your original order form to make sure that an error wasn't made at the time of purchasing. If you made no error on your order and you believe I have made a mistake, please contact me as soon as possible with your order number and pictures of your board showing the issue. I will then be able to review your order and discuss replacement options with you.
For more information about my Return Policy, please click here.