Help & FAQ

FREQUENTLY ASKED QUESTIONS

Account

Do I need to create an account to make a purchase? Expand

No, you can make purchases as a guest. You will receive an order confirmation email with the details of your order. However, if you do not make an account you will not have access to the My Account section of Walnut Artisan Gallery.

By opening an account, you will have complete control of your shopping experience with Walnut Artisan Gallery. You will have the opportunity to review and make changes to your account information and manage your address book, which will allow you to send your order to someone else. By signing in, you will be able to view the status of your current orders and see your order history.

All information provided to Walnut Artisan Gallery is strictly confidential and is never shared with third parties. Your information is only used to process online billing and for shipping purposes. For more information, you can view my Privacy Policy here.

How do I create an account? Expand

To create an account, click the My Account icon (head and shoulders) in the upper right on the Home page, fill in the required information, and then click Register. You will receive a confirmation email soon after. If you do not receive and email please check your spam folder.

What information will be collected when I register as a customer? Expand

I will only collect the information needed to process your order. This may include your name, shipping & billing address, email address, and telephone number. Your information will be secure, and I will never share it with any third party without your permission. For more information about my Privacy Policy, please click here.

How do I change my password? Expand

Simply go to My Account and click on Account Details. There you can change any of your account details including your current password.

What should I do if I forget my email address? Expand

If you forget the email address associated with your account you can contact me.

What should I do if I forget my password? Expand

To retrieve your password, please click on the My Account icon (head and shoulders), then click “Lost Your Password?”. Simply input the email address you used to register into the field and click “Reset Password”. A temporary password will be sent to your email so that you are able to log in and you can then change your password to whatever you prefer in your account settings. If you do not receive the reset password email, please check your spam folder.

Can I browse my purchase history? Expand

Yes, go to the My Account page and click Orders and you can view items purchased and items being delivered.

How do I subscribe or unsubscribe to newsletters? Expand

You can subscribe to my newsletter by entering your email address at the bottom of my website.

To unsubscribe from the newsletter, you can use the “Unsubscribe” option on any marketing email.

How can I permanently close my account? Expand

If you wish to close one or several accounts, you must contact me directly.

Ordering

How can I pay for my online purchases? Expand

I only accept Paypal in my store. When you make your purchase you will be able to use your Visa, Debit, or other major card through Paypal. You do not need to have a Paypal account to make a purchase. Unfortunately, I do not accept cash, checks, money orders, or Country Road and Trenery Gift Cards.

How do I order? Expand

To make an order, you must first select an item and input all applicable personalization options. Then you can click “Add to Cart” and check out by clicking the Cart icon in the upper right of the page and selecting “Checkout”. You can then enter your payment information if you are paying as a guest or log into your account to complete the transaction.

What happens after ordering? Expand

After ordering, you will promptly see an order confirmation page notifying you that your order has been successful. After the order has been processed in my database and engraved, your package will leave my workshop and be shipped to you. I will then send you an email with your tracking number for your convenience.

Can I have the receipt? Expand

I provide an electronic receipt sent to the email registered to your account. If you purchase as a guest an email will be sent to the email address you input at checkout. I do not include receipts inside the package as my products are often ordered as gifts.

Do you gift wrap orders that are a gift? Expand

Yes! If you choose to purchase gift wrap as an optional add-on when placing an order I will gift wrap your order.

Delivery

What delivery fees should I expect? Expand

The delivery fees are based on the destination of shipments and the dimensions of the product(s). Shipping fees are calculated at checkout. I do not make any profit off of shipping costs.

What should I expect as far as transit time? Expand

My processing time is 3-6 business days subject to the current volume, and delivery time is subject to the courier service but is usually between 3-5 days. I cannot guarantee an arrival date in case there are any delays once the package has left my facility and is in the care of the shipping company.

????Shipping carriers are expecting significant delays over the 2021 Holiday Season ????

❄️Order by NOVEMBER 27th, 2021 to get your order by X-mass❄️

Where is my ordered item? Expand

You can view your package status online by entering the tracking number on the USPS website. If you are having trouble locating your tracking number, or if you believe your package is lost, please contact me.

Can I cancel a purchase? Expand

Because I process orders quickly, I can only accept cancellations six hours after I receive your order. If you would like to cancel and it has been longer than six hours since you placed your order, please contact me.

Post Purchase

What if my received item is broken or defective? Expand

I inspect all items before shipping. However, if you receive a damaged or defective product, please contact me within five days of receiving your order. You must notify me as soon as possible so that I can file a claim with the shipping provider. The time limit to file a claim with the shipping company is only five business days after you receive your shipment. After you’ve contacted me, I will file a claim with the shipping company and keep you updated on the status of the claim. Do not throw away any of the original packaging. Once the claim is approved, I will make and ship you a new product at no cost to you.

If you receive an item that has an incorrect engraving or is the wrong wood color or type, please double-check your original order form to make sure that an error wasn’t made at the time of purchasing. If you made no error on your order and you believe I have made a mistake, please contact me as soon as possible with your order number and pictures of your board showing the issue. I will then be able to review your order and discuss replacement options with you.

For more information about my Return Policy, please click here.

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